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FAQs

How do I track my order?

Once your order ships, you will receive a shipping confirmation email and you will be able to track your order with the link provided in the email.

Where can I find my order status?

The status of your order is easy to find:
• Check your email. You will receive emails keeping you up-to-date about the status of your order.
Contact us 

Will Essynce Cosmetics ship anywhere?

Currently essyncecosmetics.com will only ship to all 50 states within the United States.

What are your shipping & handling rates?

Our rates vary by shipping destination and merchandise and will be added to your subtotal at the end of your purchase.

What are my payment options?

Web and phone orders: We accept Visa, MasterCard, American Express, and Discover. We also accept debit cards with a Visa or MasterCard logo.

What is the time frame to receive my order?

**PLEASE READ**

Directly from USPS: 

USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19.  WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.

**Note* - Due to USPS being extremely busy, and our products being all natural, we want to ensure you receive the best out of them, so we may possibly ship your products after the holidays.  Thank you in advance for your patience.

Orders will be processed/received within 7-10 business days

Can I return or exchange my merchandise?

We will NOT be accepting any returns.  However, if there is an issue with your purchase, please contact customer service for a fair resolution.  Shipping and return shipping is non-refundable.